Volunteers make a significant impact beyond their time contributed, yet reports about service tend to focus on volunteer numbers, hours, and financial value. To bridge this gap, this session integrates research with practice to identify meaningful ways to capture volunteer value. It provides a holistic approach to sharing tangible and intangible volunteer impact by linking it to mission, values, and audience. Participants will gain practical tools for applying the content to their work.

Sue Carter Kahl has spent her professional life working and volunteering in the nonprofit sector. Her work as President of Sue Carter Kahl Consulting is infused with lessons learned as a nonprofit executive, board member, fundraiser, volunteer, and researcher. Her current projects include consulting and training on the value that volunteers bring to organizations, translating research on volunteer impact into practitioner-friendly resources, and blogging at Volunteer Commons. Sue has a PhD in Leadership Studies. She serves as a pro bono executive coach through the Fieldstone Leadership Network and on projects that help advance volunteerism. She lives and gardens in San Diego.